Francis Xavier Barciak

Francis Xavier Barciak has a diverse work experience spanning various industries and roles. Francis Xavier is currently working as a Customer Success Manager at Kahuna, where they utilize a skills management platform to help organizations optimize their workforce capabilities and training investments. Prior to this, Francis served as a Customer Success Coach at Catalyst Software, where they provided coaching sessions to individuals aspiring to become Customer Success leaders.

Francis also has extensive experience in the field of Customer Success at Chronus, where they held the roles of Manager and Customer Success Manager. In these positions, they led a team of Customer Success Managers, designed employee onboarding models, and worked closely with clients to achieve business outcomes.

Furthermore, Francis participated in a sabbatical during 2018-2019, during which they and their wife traveled extensively through Asia and Europe. This experience provided him with a broader perspective and the courage to take smart risks.

Earlier in their career, Francis worked as a Product Manager at ResMan Property Management Software, where they successfully transitioned and assigned multiple products to junior team members. Francis Xavier also developed a new resident-facing product for the software.

Before entering the software industry, Francis worked as a Sr. Project Manager at P3 Builds, managing construction projects of varying budgets. Their role involved mentoring team members and ensuring productivity and efficiency.

Francis has also held leadership positions in the banking sector, including Regional Membership Banking Program Manager at Wells Fargo Bank and Store Manager at Wells Fargo Bank and Chase. Francis Xavier started their career as a Sr. Personal Banker II at Fifth Third Bank.

Overall, Francis Xavier Barciak brings a wealth of experience in customer success, product management, construction project management, and banking to their current role at Kahuna.

Francis Xavier Barciak holds a Bachelor of Arts (BA) degree in Social Sciences from the University of North Texas. Later, Francis pursued further education at the Satish & Yasmin Gupta College of Business, where they obtained a Master of Business Administration (MBA) degree.

In terms of additional certifications, Francis has received various qualifications over the years. In 2016, they obtained an Inbound Marketing Certification from HubSpot. Two years later, in 2018, they earned a Content Marketing Certification, also from HubSpot.

Continuing their education, Francis acquired several certifications from the Satish & Yasmin Gupta College of Business at the University of Dallas. In 2019, they became a Certified Business Analyst, Business Strategist, and completed a program on Leading Ethical Change.

Moreover, Francis holds Agile certifications. Francis Xavier became a Certified ScrumMaster and Certified Scrum Product Owner in 2017 through the Scrum Alliance.

Most recently, in 2021 and 2022, Francis obtained Certified Customer Success Manager (CCSM) Level 1 and Level 2 certifications from SuccessHACKER.