Masaya Kurokawa

Masaya Kurokawa is an experienced professional in customer service and operational management, currently serving as the Operational Excellence Manager at 株式会社カケハシ since May 2022. Kurokawa previously held positions as Chief Customer Officer at ContractS Inc. and Manager of Customer Success at Holmes Inc. Notably, from August 2018 to January 2020, Kurokawa was the Senior Manager of Customer Service and Site Head of Fukuoka at Mercari, Inc., and has also worked at Amazon as Seller Support OS Partner Manager. Earlier career milestones include leading customer service call centers at Bellsystem24, where Kurokawa managed significant teams and operations for major global clients, as well as serving as Operations Manager for customer support and technical support at Bellsystem24, Inc. Kurokawa's educational background includes attendance at Tokai Daigo High School from 1996 to 1999.