Christian Gaines

Christian Gaines has a diverse work experience spanning different roles and industries.

Christian is currently working at Kaptio as a Customer Support Specialist, starting in January 2023.

Prior to this, from October 2018 to December 2022, they worked at Dolphin Dynamics Limited as a Support Specialist. In this role, they consistently exceeded customer expectations by building effective relationships with key stakeholders. Christian provided first-line support for Dolphin Dynamics customers, addressing product functionality and troubleshooting issues. Christian also ensured continuity of service by documenting and tracking queries and call transactions in Zendesk against service level agreements (SLAs).

Between September 2017 and September 2018, Christian took on the role of a Stay-at-Home Dad.

From December 2013 to August 2017, they worked as a Digital Marketing Executive at Major Travel. Prior to this role, they were a Reservations Manager at the same company from April 2007 to November 2013.

Christian started their career in the travel industry as a Business Travel Consultant at Carlson Wagonlit Travel from October 2006 to April 2007.

Christian'searliest known role was as a Reservations Manager at Captain Cook Cruises Sydney, where they worked from August 2002 to September 2006.

Christian Gaines attended City and Guilds from 1991 to 1994, where they studied Travel & Tourism. In 2013, they pursued Personal Development in Business Training Made Simple in London, completing the program in 2015. Additionally, Christian took a 4 Day Galileo UK Professional course in Personal Development. Christian also attended Howard Grammar High School, although the exact dates are unknown.