Michael D. Coates

Michael D. Coates has a diverse work experience spanning several companies and roles. Michael D. started their career at WellPoint in 1992, where they worked as a Claims Examiner and later became a Supervisor of Claims and Customer Service. Michael D. also served as a New Hire Trainer and eventually became the Director of Large Group - Underwriting, Claims and Customer Service.

In 2013, Coates joined Pinnacle Claims Management, Inc. as the Customer Service Manager for SHOP Operations, and later became the Director of Large Group Claims and Customer Service. Michael D. was responsible for managing claims processing and customer service, as well as training and evaluating staff performance.

Coates then worked at Cast & Crew Entertainment Services in 2015, serving as a Client Service Manager for Affordable Care Act administration. Michael D. was responsible for implementing and managing the ACA Solution, ensuring compliance and providing value-added services to production clients.

From 2015 to 2021, Coates held various positions at Keenan, starting as the Director of TPA Operations and eventually becoming the Vice President Employee Benefits TPA. Their responsibilities included supervising and managing staff, allocating work, and managing vendor relationships.

Most recently, Coates joined Vistage Worldwide Inc. in 2022 as a Member.

Michael D. Coates holds a Bachelor's degree in Health/Health Care Administration/Management from Southern New Hampshire University. No specific start or end year is provided for this educational experience.