Shana Murraywolf

Shana Murraywolf has extensive work experience in various roles. Shana is currently the Head of Customer Success at Keeper.app, where they are responsible for customer onboarding, implementation strategy, growth and retention campaigns, account management, and free trial conversions. Prior to that, they were the Customer Success Lead at Keeper.app, where they worked closely with the co-founders to build the customer experience and inform product development.

Before joining Keeper.app, Shana worked as a Brand & Photography specialist at Village Dye, where they were in charge of lifestyle and product photography, creating assets for social media and marketing campaigns, logo design, and overall brand vision. Shana also built the company's website and conducted competitive analysis and evaluated partnership opportunities.

Shana also has experience at Casper, where they held multiple roles. As a Wholesale Account Coordinator, they assisted with day-to-day operations of 7 diverse accounts, including Amazon. com. Shana then became a Customer Experience Senior Specialist, managing daily casework and initiating cross-functional projects. Shana also worked as a Customer Experience Specialist, providing first-class communication in English and French. Shana started their career at Casper as a Pop-Up Associate and Brand Ambassador, representing the company at events and demonstrating product knowledge and customer service skills.

Additionally, Shana worked as a Marketing and Business Development Intern at Lokafy, promoting the company's tour-guide services in Paris and establishing a partnership with a youth hostel. Shana also served as the Founding Product & Sales Manager at Replenish Foods, where they played a key role in developing health food technology and a fresh smoothie delivery service.

Overall, Shana Murraywolf's work experience showcases their strong skills in customer success, brand management, photography, account coordination, and project management.

Shana Murraywolf attended Lick-Wilmerding High School from 2005 to 2009, where they did not pursue any specific degree or field of study. Later, from 2009 to 2013, they went to the University of Puget Sound and earned a Bachelor of Arts (BA) degree in Foreign Languages and International Affairs, with a focus on French. In 2011, they briefly attended New York University's Tisch School of the Arts, studying the History and Methods of Analog Photography. In 2012, they also spent some time at Université de Bourgogne, focusing on French Language and Literature, although no specific degree was mentioned.