Kim Grossman

Kim Grossman is a seasoned quality assurance professional with extensive experience in customer service and quality analysis across various industries. Currently serving as a Senior Quality Assurance Analyst at Keller Postman LLC since April 2022, Kim previously held positions as a Quality Specialist and Customer Service Representative at Nordstrom Trunk Club, where responsibilities included evaluating customer interactions and aligning quality standards. Prior to this, Kim worked in diverse roles such as a Server at SafeHouse Restaurant Group and Game Master at Escape House Chicago, demonstrating strong communication and organizational skills. With a Bachelor of Fine Arts in Musical Theatre from Drake University, Kim combines creative talent with a commitment to excellence in customer interactions and quality assurance processes.