Emma Walker

Emma Walker currently serves as the Head of Customer Services and Experience at Kensington Mortgages, a position held since February 2018. Prior experience includes a tenure at GE Capital from July 2009 to February 2018, where notable roles included Operations Project Manager, Underwriting Manager, Asset Management Team Leader, and Underwriting Team Leader, contributing to various successful projects and operational improvements. Emma is PRINCE2 certified and CeMAP qualified, showcasing expertise in project management, underwriting processes, and customer experience management. Earlier experience at Loans.co.uk as a Secured Loan Packager further developed strong customer relations and service delivery skills. Emma's extensive background reflects a commitment to quality and performance in the financial services industry.