Franklin Nanney

Senior Customer Success Manager at Keona Health

Franklin Nanney has a diverse work experience spanning over several years. Franklin started their career at IBM in 1993, where they held various roles such as Public Sector Account Executive, Global Services Sales Specialist, Product Marketing Manager, and Inside Sales Specialist. At IBM, they exceeded revenue and profit targets while managing partner relationships and driving sales growth.

In 2005, Franklin joined EMC as a Technical Consultant and Pre-Sales Systems Engineer, where they designed technology solutions and focused on virtualization, backup, and business continuity. Franklin later became an Account Executive, managing the territory for higher education, K-12, and local government clients while acting as the main point of contact for all hardware and software solutions.

Franklin's next role was at Microsoft, where they served as an Account Technology Strategist from 2010 to 2014. In this position, they developed and executed long-term strategies for enterprise accounts, acted as a trusted advisor to C-level executives, and evangelized Microsoft solutions to meet revenue goals.

In 2014, Franklin pursued their passion for recycling and sustainability by launching their own business, Sustainable Materials NC. As the Business Owner, they successfully marketed and sold reclaimed wood and sustainable building materials through online channels and direct sales, exceeding revenue goals.

Most recently, Franklin Nanney worked at Keona Health as a Technical Customer Success Manager. Franklin was responsible for ensuring customer satisfaction and revenue growth by managing customer relationships, implementing deployment plans, and identifying upsell opportunities.

Overall, Franklin Nanney has demonstrated expertise in sales, customer success, and technology strategy throughout their career.

Franklin Nanney attended North Carolina State University from 1987 to 1992, where they pursued a Bachelor of Arts degree. Their major fields of study were Economics and Business Management. Prior to their college education, Franklin Nanney attended AC Reynolds, although no specific degree or field of study is mentioned for this educational institution. Additionally, they have obtained a certification in Microsoft Azure Fundamentals AZ 900 from Microsoft, although the specific month and year of obtaining this certification are not provided.

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