Leandro Stacheski

Leandro Stacheski has a strong background in customer success management and IT. Leandro started their career in 2010 as an IT Analyst at Grupo Buturi Transportes, where they developed reports and applications to support operational and managerial decision-making. Leandro later became the IT Manager, overseeing software development, maintenance, and ERP support. During their time at Grupo Buturi Transportes, Leandro achieved a 40% cost reduction while improving service quality.

In 2017, Leandro joined KMM by nstech as the Head of Customer Support, leading multiple teams and managing key performance indicators. Leandro later became the Service Manager, responsible for customer support, project management, and the implementation of the KMM solution. Leandro also served as a Customer Success Manager at KMM by nstech, managing customer relationships and ensuring customer satisfaction.

Most recently, Leandro worked at Keyrus as the Tech Lead, monitoring data projects and facilitating positive client relationships. Leandro then became the Head of Customer & Cloud Managed Services, overseeing customer support and ensuring value delivery to clients.

Overall, Leandro Stacheski has extensive experience in customer success management, IT management, and project management.

Leandro Stacheski's education history includes a Technologist degree in System Analysis and Development from the Federal University of Technology - Parana, achieved from 2007 to 2010. Leandro then pursued an MBA in IT Management from Faculdades União - Instituto Döll de Educação from 2011 to 2013. Leandro also obtained a Personal & Professional Coaching - International Certificate from Sociedade Brasileira de Coaching - SBC in 2013-2014. In 2020, they attended the Massachusetts Institute of Technology for Innovation Leadership. Additionally, Leandro has obtained various certifications in areas such as Agile Change Leadership and Agile Team Leadership Workshop from Management 3.0, Liderança na Inovação from MIT Professional Education, and Workshop Agile PMO from Gespro. Leandro was also recognized with a medal for co-authoring the Quiron tool for resource management at Regimento de Polícia Montada "Coronel Dulcídio" in 2017.