Sam Lord is a seasoned professional in the restaurant and operations sector, currently serving as the Restaurant Strategies Lead at KFC Canada since July 2021. In this role, Sam focuses on the implementation of marketing initiatives at the restaurant level and the development of technologies to enhance customer experience. Previously, Sam held various positions at KFC, including Senior Analyst in Digital Operations and Global Operations Analyst, where responsibilities included establishing best practices for digital channels and compliance programs. Early career experience includes managing operations at KFC UK & Ireland, emphasizing vendor partnerships and in-store implementations, alongside participation in the Operations Management Leadership Program. Sam holds a Bachelor of Arts in English Literature from the University of York, completed in 2013.
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