Yasir Shamsi

Yasir Shamsi is an experienced training and operations manager with a strong background in customer acquisition processes and quality management. Currently serving as the Senior Manager of Training & Quality at Khatabook since October 2019, Yasir has previously held roles at Housing.com, where responsibilities included managing data collectors and conducting training sessions to enhance process efficiency. Prior experience at EXL as a Senior Subject Matter Expert involved training new employees, addressing knowledge gaps, and supporting operational management. Yasir holds a Bachelor's degree in International Business from Jamia Millia Islamia.