Alicia Hess

Alicia Hess is an experienced education and customer success professional currently serving as a Customer Success Manager and User Support Advocate at Kiddom since April 2023. Previously, Alicia held the position of Sales Representative at Club Pilates from January 2023 to April 2023. Alicia's extensive background in education includes over a decade at Baltimore County Public Schools, where roles included Assistant Principal, Mathematics Specialist, and Elementary Educator. In the role of Assistant Principal, Alicia coached educational staff and implemented strategic plans, resulting in an 80% increase in overall achievement for over 100 staff members. As a Mathematics Specialist, Alicia developed professional learning systems that contributed to a 75% improvement in teaching and learning outcomes for over 650 clients. Educational qualifications include a Bachelor's degree in Elementary Education from Towson University and multiple Master's degrees in School Improvement Leadership from Goucher College.