Stephanie Shirley

Stephanie Shirley is the Customer Service Manager for Kilmann Diagnostics, which is headquartered in Newport Coast, California. She currently lives in Montezuma, Costa Rica. She grew up in Cincinnati, Ohio, and has also lived in Honolulu, Hawaii.

Stephanie majored in finance at the University of Dayton, where she received her B.A. degree in Business Administration. While attending college, she participated in a Spanish immersion program and an Asia study abroad program. During the latter program, she learned about the cultural challenges involved in conducting business within eight different countries. Besides visiting many large corporations, she also visited several U.S. Embassies. This is also how traveling became one of her major passions.

After graduating from college, Stephanie spent most of her professional career helping people plan their Hawaiian vacations as a concierge in Honolulu as well as marketing timeshare plans for Wyndham Vacation Resort in Waikiki. After moving to Costa Rica with her husband, Stephanie became a proud customer service specialist for Kilmann Diagnostics. In fact, considering all her work experience, it is excellent customer service that remains Stephanie’s prime objective—and joy. As such, she embodies the essential skills for actively listening to customer’s questions, concerns, and needs. She then responds with care, compassion, and knowledge.

In mid 2017, Stephanie earned her Certification in the Thomas-Kilmann Conflict-Mode Instrument, so she would be able to answer her customer’s most challenging TKI questions. In 2020, Stephanie completed The Complete Program of all our eleven courses and nine assessment tools and, by passing all eleven Final Exams, she earned her Certification in Conflict & Change Management with the Thomas-Kilmann Instrument, so she would be able to answer questions about all our online products and programs.

Although Stephanie’s native language is English, she is fluent in speaking and writing in Spanish.