Somadina Okpaluba

Somadina Okpaluba is an experienced Customer Experience Project Manager at KingMakers since October 2024, previously serving as the Lead for Customer Support & Engagement at Aku from October 2022 to November 2024. Prior experience includes roles as Customer Support Team Lead at FairMoney, where Somadina collaborated with various teams to enhance customer experience and maintained accurate records for business decisions, and as Customer Engagement, Social Media at Access Bank Plc, focusing on proactive relationship management and issue resolution. An earlier role at Diamond Bank Plc as Inbound Customer Service Executive showcased a strong commitment to achieving high customer satisfaction and First Contact Resolution rates. Somadina began a career as a Business Development Executive at Etega Living, emphasizing account management and revenue growth. Somadina holds a Bachelor of Science degree in Accounting from Anambra State University (2008 - 2012).