Stu Drake

Stu Drake has a diverse work experience in the technical support and project management fields. Stu began their career in 2005 at A-Novo UK Ltd, where they worked as a Technical Engineer, utilizing various skills and equipment to diagnose and repair digital set-top boxes. Stu was later promoted to the role of Kaizen Coordinator, where they implemented continuous improvement strategies to enhance the Video-communications department's overall productivity.

In 2008, Stu joined Zen Internet as a Technical Support Services Consultant. In this role, they provided premium support to a wide range of customers through telephone and email, assisting with DSL, leased lines, and web-hosting products. Stu then progressed to the position of Technical Support Team-Senior, delivering exemplary levels of support and proactively sharing knowledge with colleagues. Stu's leadership abilities led him to become a Technical Support Team Leader on a secondment basis, where they managed a phone-based technical support team, conducted performance reviews, and developed team members.

Stu's dedication and expertise led to him being appointed as a Technical Support Team Coach, where they focused on developing technical staff through coaching and knowledge sharing. Stu subsequently returned to their previous role as a Technical Support Team Senior. Finally, Stu's most recent position at Zen Internet is that of Associate Project Manager, and they are currently working as a Project Manager as well.

Stu Drake completed their secondary education at Wardle High School from 1997 to 2004, where they earned their GCSE / A-Level in Information Technology. In terms of additional certifications, they obtained various qualifications from LinkedIn and Udemy. Some of these certifications include "Emotional Intelligence for Project Managers (Blinkist Summary)", "Working More Effectively with Different Personalities", "How to Speak with Effortless Confidence", "Becoming an Impactful and Influential Leader", "Agile Project Leadership", "Project Management Foundations: Small Projects", "Communicating in the Language of Leadership", "Project Management Simplified", "Managing Project Stakeholders", "Project Management Skills for Leaders", and "Scrum Fundamentals for Scrum Master and Agile Projects".