Nick Mathewson

Nicholas Mathewson, CHBA, is a seasoned hospitality professional with extensive experience in hotel management and customer success. Currently serving as Customer Success - Support Manager at Kipsu since August 2022, Nicholas has previously held multiple director-level positions, including Director of Rooms at both HEI Hotels & Resorts' Hotel Ivy and Kessler Collection's Elliot Park Hotel. Notable roles also include Director of Services at JW Marriott Chicago and various positions at Fairmont Hotels & Resorts, where responsibilities ranged from Front Office Operations & VIP Manager to Assistant Front Office Manager across several properties. Nicholas began the hospitality career with roles as Front Office Supervisor and Assistant Front Office Manager at organizations such as Marriott International and Kimpton Hotels, showcasing a solid foundation in front office operations and guest services.