Marwan Hosny

Marwan Hosny is a seasoned customer service professional with extensive experience in various customer-facing roles. Currently serving as a Senior Customer Service Agent at Kitopi since November 2020, Marwan excels in responding to customer inquiries, providing support to team leaders, and identifying operational issues while recommending effective solutions. Prior to this, Marwan worked as a Customer Service Specialist at Fairmont Hotels & Resorts, where responsibilities included addressing customer queries, analyzing product malfunctions, and training junior staff. Marwan began a career in customer service as a Sales Representative at H&M, where responsibilities included managing transactions and customer preferences. Marwan holds a Bachelor of Commerce degree in Accounting from Alexandria University, earned from 2007 to 2011.