Michelle Jayroe

Michelle Jayroe is an experienced professional in customer service management, currently serving as the Customer Service Manager at Kitsap Transit since November 2020, overseeing a team of 20-30 agents and supervisors. Prior to this role, Michelle held various key positions at Clipper Vacations from June 1999 to November 2020, including Director of Reservations, where responsibilities included managing call center operations, establishing performance standards, and coordinating staff training. Additionally, Michelle served as Safety Committee Chair, ensuring compliance and reporting on incidents, and as Reservations Manager, where involvement in escalated customer issues and collaboration with U.S. Customs and Border Protection was crucial. With a strong background in customer service, operations management, and team development, Michelle has consistently focused on enhancing service quality and achieving organizational goals.