Mara P.

Mara P. is a seasoned professional in workforce management, currently serving as the Head of Workforce Management at Kiwi.com since April 2017. In this role, Mara oversees budget preparation and execution for the customer support department while optimizing workforce management frameworks to align with operational requirements. Prior positions include Senior Workforce Manager and Workforce Manager at Kiwi.com, where responsibilities encompassed team management, capacity planning, and operational delivery for a multisite contact center. Earlier experience includes roles as WFM Planning Manager at Conduent, Workforce Management Supervisor at Xerox, and Front Office Assistant Manager at Best Western International. Academically, Mara holds a Master of Business Administration from Brno University of Technology and two Bachelor’s degrees in Business Administration from UAIC and Fachhochschule des BFI Wien.