Laurel Phillips

Laurel Phillips is an experienced Customer Service Manager at KKT Chillers Inc., overseeing a Call Center Team to ensure 24/7 coverage and managing service coordination, quote submissions, field service reports, and invoicing. Prior to this role, Laurel served as a Supervisor at Office Depot, where responsibilities included resolving post-sale issues within a customer-focused support center. Laurel's career also includes extensive experience with Cole-Parmer, where supervisory roles involved the oversight of Quality Monitoring Specialists and the development and delivery of training programs for contact center associates in both domestic and international settings. Laurel holds a Bachelor of Science degree in Education/Special Education from Northern Illinois University and has established a training program that enhanced consistency in customer experience.