Briana Castro

Customer Support Specialist Tier 2 at Knock

Briana Castro has a diverse work experience that spans various industries. Briana currently works as a Customer Support Specialist Tier 2 at Knock® CRM since May 2022. Prior to this, Briana worked at Apple where they held roles as a Genius from July 2021 to October 2022, and as a Technical Expert from November 2016 to July 2021. Briana also gained experience in production as a Production Intern at ABC Television from January 2017 to May 2017. Briana worked as a Social Media Intern at The FADER from October 2016 to December 2016. Additionally, they have sales experience, having worked as a Sales Ambassador at LUSH FRESH HANDMADE COSMETICS North America from April 2015 to November 2016, and as a Sales Associate at Steve Madden from October 2014 to May 2015.

Briana Castro's education history begins in 2012 when they enrolled at John Jay College (CUNY) to pursue a degree in Liberal Arts and Sciences/Liberal Studies. Briana studied there for one year before transferring to Hunter College in 2013. At Hunter College, Briana focused on Media Studies with a concentration in Journalism, but did not earn a specific degree during their time there. After completing their studies at Hunter College, they obtained a Bachelor of Arts (BA) degree in Communication and Media Studies.

In addition to their formal education, Briana obtained a certification as an Apple Certified Portable Technician (ACPT) from Apple in November 2016.

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