Ganel Kumar

Ganel Kumar is a customer success professional currently serving as a Customer Success Manager at Kommunicate since November 2023. Previously, Ganel held the role of Sr Customer Success Specialist at SciSpace from February 2022 to September 2023, focusing on onboarding, training, upselling, and lead scoring while supporting B2B universities and research institutions. Prior experience includes serving as a Customer Success Specialist at Freshworks, managing a portfolio of 150 accounts to enhance customer engagement and retention, and as a Product Specialist at PhonePe, responsible for customer inquiries on social media. Ganel began a career in customer support as a Seller Onboarding Specialist at Amazon, aiding new sellers in launching products on the marketplace. Ganel holds a Bachelor of Engineering in Information Technology from the Karavali Group of Colleges, Mangaluru.