Roland Estrada

Roland Estrada is an experienced Customer Success Manager currently serving as the Staff Technical Customer Success Manager at Kong Inc. since December 2024. Prior to this role, Roland held multiple positions at CloudBees from February 2020 to December 2024, focusing on customer success and escalation management while overseeing a portfolio of approximately 30 enterprise customers. Roland has a strong background in technical support, having worked as a Customer Support Engineer at IXL Learning and a Senior Technical Support Engineer at Citrix, where responsibilities included troubleshooting, mentoring, and developing technical training programs. Roland holds a Bachelor of Arts in Communication Studies from the University of North Carolina at Chapel Hill (2008-2012).