Kevin Booker

Kevin Booker is an experienced operations manager with a focus on call center management and customer service. Currently serving as the Operations Manager for Ask USDA at Koniag Government Services since September 2020, Kevin oversees day-to-day operations of the omnichannel contact center, ensuring effective staffing, training, and performance monitoring. Previous roles include Customer Service Call Center Operations Manager at Fiserv and Customer Care Operational Manager at ACI Worldwide, where Kevin managed team development, quality control, and process improvements. With a background in workforce management at Online Resources and supervisory roles at Simply Wireless and J.Crew, Kevin has cultivated skills in recruitment, analytics, and operational excellence. A graduate of the University of Lynchburg with a degree in Communications, Kevin combines industry expertise with a commitment to delivering superior customer experiences.