Emerson Almeida

Emerson Almeida currently serves as a BPO Consultant Helpdesk at Konica Minolta Business Solutions Portugal, providing support to users of the telecommunications company NOS in Lisbon. In parallel, Emerson also holds a position in the N2 Helpdesk at NOS SGPS, responsible for computer maintenance, peripheral replacements, and systemic failure analysis. Prior experience includes a supervisory role in IT at AlmavivA do Brasil, overseeing a first-level support team for various major clients, as well as positions in technical support and customer service. Emerson's career began in education, teaching mathematics at both Kumon Brasil and Colégio Carvalho, and includes technical support roles at PHOENIX BOATS INTERNATIONAL, combining IT with graphic design. Emerson holds a degree in Mathematics from Universidade Federal de Alagoas and a technical qualification in Systems Management from Serviço Nacional de Aprendizagem Industrial.