Pedro Brito

Pedro Brito serves as an Associate Product Manager at Kovi since November 2021, where responsibilities include restructuring the chatbot and driving user satisfaction through process improvements and user research, achieving over a 25% increase in customer satisfaction scores. Previously, in roles such as Product Designer for Chatbots and Process Analyst, Pedro emphasized the design of conversational flows, leveraged APIs to enhance customer experience metrics, and applied Lean Six Sigma methodologies for continuous improvement. Additional experience encompasses teaching English at the university level, focusing on personal and professional development, utilizing a mnemonic approach for effective learning. Pedro's academic background includes a Bachelor's Degree in Digital Design and Visual Communication from École Intuit Lab, as well as certifications in Product Growth Management, UX Design, and Artificial Intelligence Fundamentals.