Tim Tierney

Tim Tierney has a strong and diverse work experience. Tim is currently the Director of Airtime Services Operations at KVH Industries, Inc., a position they have held since June 2022. Prior to this, they served as the Senior Manager of Airtime Services at the same company from January 2019 to May 2022. Tim also worked as the Airtime Customer Support Manager from January 2016 to January 2019, and as the Airtime Services Supervisor from January 2014 to January 2016.

Before joining KVH Industries, Tim worked at AT&T. Tim held the role of Manager - NCCO from March 2011 to January 2014, where they efficiently managed operational readiness for AT&T Tier 1 DSL and UVERSE US Insourced and Global Outsourced Call Centers. Tim also served as an Operations Manager from August 2008 to May 2011, where they played a key role in launching a 500-seat call center and achieving top rankings in efficiency, quality, and customer satisfaction.

Earlier in their career, Tim worked at Time Warner Cable as a Customer Service Supervisor from November 2003 to August 2008. Tim led a team of 30+ in a call center, increasing sales quota achievement and enhancing efficiency through consolidation of regional operations. Tim also spearheaded change management initiatives to improve advanced product support and reduce end-user impact.

Tim's work experience also includes roles at Gemini Networks as a Network Engineer in 2000-2001 and at HSA Corp as a Regional Service and Installation Manager in 1999-2000.

Tim Tierney has a Bachelor of Business Administration degree from Arizona State University. Tim also has obtained several certifications, including AT&T EOC Training, Micro muse Netcool Administration, NCTI Install Technician Certification, Remedy Administration, Salvation Army Corps Council Providence, RI, United Way of Wayne County, NC Partner, and Veritas Nerve Center Administration. The specific years of obtaining these certifications are not provided.