Natasha Novak

Natasha Novak is an experienced professional with a diverse background in insurance operations, social media marketing, and customer service management. Currently serving as the Manager of Insurance Operations at American Family Insurance since January 2012, Natasha drives retention and growth while implementing data-driven insights for key stakeholders. Previous roles include leading operational R&D efforts as a Field Development & Process Administrator at American Family and serving as a Social Media Specialist at Lake-Link, Inc. Natasha has extensive experience in call center management at Aviva, where multiple leadership roles were held. Educational qualifications include a Teaching Certificate in Adult & Further Education Teaching and a Modern Apprenticeship in Sports, Recreation & Customer Service.