Troy Hamilton

Troy Hamilton is an experienced customer service and operations professional with a strong background in leading customer-focused teams and managing complex business units. Currently serving as Customer Service Centre Coordinator at Lake Macquarie City Council since December 2012, Troy previously held senior roles at UBank as Senior Customer Service Manager and Sensis in various leadership capacities, including National Customer Solutions Manager and Customer Operations & Carrier Relations Manager. With extensive expertise in complaint resolution, customer satisfaction, and operational management, Troy has successfully implemented strategies to enhance the customer experience and has led significant IT transformation initiatives with large teams. Educational background includes attendance at St Francis Xavier from 1994 to 1995.