Rachel Whitelock

Rachel Whitelock is an accomplished professional with extensive experience in contact centre management and customer service improvement. Currently serving as BAMS & NSC Manager at Landmarc Solutions since November 2014, Rachel has held various roles including National Service Centre Manager and National Service Centre Support Manager. Prior experience includes serving as Contact Centre Manager at HPI Ltd from June 2005 to January 2015, where Rachel effectively led multi-channel operations, and as Contact Centre Manager at Friends Life UK, where Rachel established an outbound team and implemented key performance indicators and recognition schemes. Earlier career highlights include managing customer relations and duty management at British Gas Business. Rachel holds a Bachelor of Arts degree in American Studies from Queen's University Belfast.