Mauricio Medina

Mauricio Medina currently serves as a Client Success Manager at Lantern, a position held since September 2024. Prior to this role, Mauricio was the Enterprise Customer Success Manager at eGain Corporation from July 2022 to September 2024, where responsibilities included acting as the primary point of contact for customers, managing renewals and retention, and promoting product usage. At Passport, from August 2020 to March 2022, Mauricio functioned as a Customer Success Manager, guiding large eCommerce brand accounts in their international growth strategies. Earlier experience includes the role of Partner Success Manager for Provider Partnerships at eHealth, Inc., focusing on maintaining relationships with hospitals and health systems, and serving as a Sr. Customer Success Operations Specialist at Caring.com, managing customer data and supporting high-revenue accounts.