Jess Lyons

Jess Lyons has extensive work experience in customer success management and educational roles. In their current role as a Senior Customer Success Manager at Lattice, they are responsible for ensuring the success and satisfaction of the company's customers. Prior to this, Jess worked at Verbit.ai as a Senior Customer Success Manager.

Before joining Verbit.ai, Jess served as the Head of Enterprise Customer Success at Remind. In this role, they led a team in managing B2B enterprise customers and successfully grew the company's book by 7% year over year. Jess personally managed 40 enterprise accounts and was responsible for driving implementation, onboarding, trainings, renewals, and expansion for each account.

Earlier in their career, Jess held the position of Higher Education Partnerships at Kickwheel Co. During their time there, they secured contracts with 20 higher education institutions and played a key role in optimizing product offerings, resulting in over 1.4 million student users and 50+ higher education clients worldwide.

Prior to Kickwheel Co., Jess worked as the K12 Partnerships at Edthena. Jess excelled in nurturing and securing partnerships with school districts, schools, and government organizations. Jess also implemented effective sales strategies and redesigned outbound marketing strategies to drive prospect engagement and user community growth.

Jess's experience also includes working as an Account and Customer Success Manager at Hapara, where they managed over 150 accounts and successfully upsold and renewed opportunities. Jess developed and implemented a customer success strategy and played a key role in standardizing the onboarding process and best practices for successful adoption and growth.

Before transitioning into customer success management roles, Jess worked as a secondary teacher and instructional mentor at Boulder Valley School District. Jess designed and instructed unique classes, collaborated with fellow teachers to develop innovative curriculum, and introduced dynamic teaching tools to enhance student engagement.

Jess's educational career also includes working as a social studies teacher and collaboration leader at Cherry Creek School District. Jess taught students from diverse backgrounds and served as a team leader responsible for improving teaching practices and training orientation leaders.

Earlier in their career, Jess served as a campaign manager for John Gudvangen during their run for District 11 School Board.

Overall, Jess Lyons has consistently demonstrated strong leadership, relationship management, and strategic planning skills throughout their career. Jess'sexperience in customer success and education make their a valuable asset in driving customer satisfaction and ensuring the success of the organizations they work for.

Jess Lyons has a B.A. in History/Political Science from Colorado College and an M.A. in Curriculum and Instruction from the University of Denver. They have also obtained certifications in "Create a Go-To-Market Plan" from LinkedIn in December 2017 and "Sales Negotiation" from LinkedIn in December 2016.