Julia Sarma

Julia Sarma is an experienced professional in service quality, process development, and customer satisfaction. Currently serving as the Customer Service Process Quality Manager at Latvenergo AS since November 2015, Julia focuses on service quality monitoring, customer satisfaction surveys, and process improvement. Prior roles include Competence Development Manager, where Julia managed training programs and assessments, and Expert in service quality, emphasizing client relationship management. Prior to Latvenergo AS, Julia worked at SEB banka Latvia as a Process Development Manager and Insurance Sales Manager, along with earlier positions at SEB as a Senior Deal Control Specialist and Service Quality Manager. Julia holds a Postgraduate degree in Project Management from RISEBA, a Bachelor's degree in Sociology and Human Resource Management from Riga Stradiņš University, and an Engineering degree in Computer Science from Riga Technical University.