Ethan Kelly

Ethan Kelly is an accomplished professional in customer success, with a proven track record in various leadership roles across multiple organizations. Currently serving as the Director of Customer Success and Support at LeadsPedia, Inc. since June 2020, Ethan has advanced from Customer Success Manager to Team Lead. Prior experience includes a role as Customer Success Associate at Wonolo, where involvement in onboarding and client support for mid-market accounts was key, and serving as Customer Success Representative for Major Accounts at Trader Interactive, where responsibilities encompassed client retention and performance monitoring. Earlier career roles include Property Claims Adjuster at USAA, focusing on case management and training for new adjusters, and Adjunct Professor of Psychology at University of Phoenix, teaching various psychology courses. Ethan holds a Bachelor’s degree in Psychology from James Madison University and a Master’s degree in Industrial and Organizational Psychology from Southern New Hampshire University.