Ana Lucía Urrutia

Ana Lucía Urrutia is a skilled professional in customer success and strategic account management with extensive experience in leadership roles. Currently serving as the Head of Customer Success at Leal since July 2019, Ana Lucía leads a team of Key Account Managers, focusing on client objectives and fostering long-term relationships. Previous positions include Customer Success Manager and Project Manager at Leal, as well as a Key Account Manager at Comunicación Corporativa - Ketchum, where responsibilities encompassed developing communication strategies for major clients. Ana Lucía's early career included roles as an Account Executive and Public Relations Assistant, complemented by a Bachelor’s degree in Integrated Marketing Communications from Escuela Mónica Herrera.