Duncan Young

Duncan Young is a Customer Success Operations Manager with extensive experience in enhancing customer success and operational efficiency. Currently at Leapwork since June 2023 and previously at The Stepstone Group, Duncan successfully managed account segmentation and launched a Digital Customer Success program for 10,000 clients. With a background as a Customer Insights Analyst at Totaljobs Group, Duncan implemented centralized reporting systems and created Salesforce dashboards to improve performance metrics. Additionally, Duncan possesses expertise in data analysis and visualization tools, including Power BI, SQL, and Tableau, complemented by a strong academic foundation with degrees in American Studies from Swansea University and certifications in data analysis concepts.