Syed B. Ali

Syed B. Ali has a diverse work experience in the information technology field. Syed B. currently holds the position of Director - IT Support Services at Legacy Community Health, where they have been working since February 2021. Prior to this, they served as the Manager - IT Support Services at the same company from December 2018 to February 2021.

Before joining Legacy Community Health, Syed worked at Lone Star College-University Park as an IT Service Desk Manager from September 2015 to December 2018. Syed B. also worked as a Contact Center Supervisor - Service Desk from November 2011 to August 2015, where they managed day-to-day operations of the contact center and ensured adherence to service level agreements and key performance indicators.

Syed's earlier experience includes working as a Tech II - Office of Technology Services at Lone Star College System - North Harris from January 2010 to November 2011. Prior to that, they worked as a Network Engineer at AAA Technologies from June 2002 to May 2004, where they designed and implemented network setups and provided networking solutions to various companies.

Their earliest experience was as a Technical Support Officer/LAN Administrator at Xenon Solutions from June 2001 to June 2002. In this role, they handled technical queries, installed and maintained computer equipment, and compiled crystal reports.

Overall, Syed has gained significant experience and expertise in IT support services, contact center management, network engineering, and technical support throughout their career.

Syed B. Ali completed an Associate of Arts and Sciences (AAS) degree in Integrated Technology at Lone Star College from 2007 to 2009. Syed B. is currently pursuing a Bachelor of Applied Arts and Science degree in Computer Information Systems at the University of Houston-Victoria, starting in 2017 and ongoing. Additionally, they have obtained several certifications including HDI Support Center Manager from HDI in 2016, ITIL Foundation v3 from AXELOS Global Best Practice in 2014, and HDI Support Center Team Lead from HDI in 2013. Syed B. also holds certifications in Cisco Certified Network Associate, Integrated Technology from Lone Star College, and Microsoft Certified System Engineer, although the specific years of obtaining these certifications are unknown.