Fisayo Olowo

Fisayo Olowo has a diverse work experience spanning several years. They started their career as a Sales Intern at Honeywell Flour Mills Plc in 2011, where they worked closely with the sales team and delivered excellent customer service.

In 2014, Fisayo joined Jumia Nigeria as a Customer Service Agent. They handled inbound and outbound calls, resolved customer complaints, and managed a team of junior representatives. They later took on roles such as Team Lead for Issues Resolution, Team Lead for Training, Development, and Total Quality Management, and Team Lead for Vendor Relationship Management.

Fisayo then joined OPay in 2019 as a Manager for Customer Support. In this role, they were responsible for improving customer service experience, developing support strategies, and maintaining accurate records of customer interactions.

Currently, Fisayo is working at Lemonade Finance as the Head of Customer Experience. They started in 2021 and oversee the overall customer experience. They also took on the role of Manager for Business Processes during their time at Lemonade Finance.

Throughout their career, Fisayo has gained experience in customer service management, process improvement, vendor relationship management, and training and development.

Fisayo Olowo completed a Bachelor's degree in Business Administration and Management, General at the University of Lagos in an unspecified year. They then pursued further education and obtained a Master of Business Administration (MBA) degree in Business Administration and Management, General from the Lagos Business School, Pan-Atlantic University, between 2020 and 2022. Additionally, Fisayo earned a certification in Management from the Nigerian Institute of Management (NIM) in an unspecified year, and a certification in Management Communication from Harvard Business Publishing Corporate Learning in October 2020.