Amit Ranjan

Amit Ranjan is an experienced leader in customer experience and operations management, currently serving as Head of Customer Experience at Lenskart.com. Previously, Ranjan held various roles at Airbnb, including CS Partner Regional Operations Manager and CS Regional Operations Manager, where contributions focused on establishing a Center of Excellence and enhancing customer service delivery through metrics-driven improvements. Earlier experience includes a managerial role at American Express, overseeing operations and mentoring team members, as well as a position as Head Bartender at The Gremlins Grotto. Ranjan’s educational background includes an MBA in Data Science and Analytics from Shiv Nadar University, a Bachelor's in Business Administration from Sikkim Manipal University, a Commercial Pilot License, and high school education with a focus on science.