Himani Shah

Himani Shah is a skilled support professional with experience in technical support and customer service. Currently serving as a Support Desk Agent at Leonardo Worldwide Corporation since June 2023, Himani provides client support using Zendesk and Outlook. Previously, as a Technical Support Advisor at KellyConnect from June 2021 to September 2023, Himani reset security questions, unlocked accounts, and assisted customers with device management and troubleshooting across various Apple products. Prior experience includes working as a Food Demonstrator at Costco from July 2019 to June 2021. Himani holds a degree in Enterprise Content Management from Conestoga College (2019-2020) and a Bachelor's degree in Computer Applications with a focus on Computer Science from JG College of Computer Applications (2015-2018).