Louise Byrnes

Louise Byrnes is an experienced professional in the fields of instructional design and operations management. Currently serving as the Instructional Designer and Vice President of Claims/Lost Properties & Vendor Management at LERETA, LLC since September 2014, Louise oversees claims and lost property operations, conducting data analysis and gap assessments to identify root causes and liabilities. Prior experience includes roles at QBE (FPS) from September 2009 to September 2014, managing daily operations across multiple teams and ensuring compliance with service level agreements. Louise's earlier roles at the American Kennel Club spanned from June 1990 to September 2009, advancing through various positions to manager level, primarily focused on inbound mail services and cash handling. Educational qualifications include a focus in Business Management from US Career Institute and a Professional Certificate in Project Management from The Lewis Institute.