Valeria Filizola González

Valeria Filizola González has a diverse work experience spanning various roles and companies.

In 2019, they started their professional career as an Intern in the Human Resources Department at OXXO. During their time there, Valeria provided support in agenda development, reviewed resumes, and aided in organizational restructuring.

Moving forward, Valeria joined Portèlo in 2020 and held two positions simultaneously. Valeria worked as a Customer Experience Manager from October 2020 until August 2022, ensuring excellent customer service and satisfaction. Additionally, they served as a People Operations Manager from October 2021 to August 2022, overseeing recruitment processes, searching for new benefits, and organizing team-building activities to foster a friendly work environment.

Most recently, Valeria joined lapzo (by Lernit) in 2022 as an Account Executive in the Customer Success department. Their responsibilities in this role are ongoing, and no end date has been specified.

Overall, Valeria's work experience demonstrates their proficiency in customer service, human resources, and operations management.

Valeria Filizola González has a Bachelor's degree in Human Resources Management/Personnel Administration from the Universidad de Monterrey. Valeria also completed their high school education at the Tecnológico de Monterrey from 2013 to 2016.

In terms of additional certifications, Valeria obtained a "Fundamentos de los OKR" certification from lapzo (by Lernit) in December 2022. Valeria also holds a "Certification of Completion - Customer Relationship Management" from Great Learning, obtained in May 2022.

Furthermore, Valeria completed an International Workshop by Design Certificate Program from the University of California, Los Angeles in July 2019. Valeria also obtained a Diplomado en Relaciones Internacionales en Nueva York from the Universidad de Monterrey in November 2018.

Valeria has acquired leadership and teamwork skills through the "Disney's Leadership Strategies, Disney's Techniques of Teamwork, Disney's Culture of Excellence" program offered by The Walt Disney Company in January 2018. Additionally, they completed a Diplomado en Emprendedurismo from Babson College in June 2017.

Valeria has also obtained a Diplomado en Mercadotecnia from CETT_UB Tourism & Hospitality, Education/Research in June 2018.