Caroline Shone

Caroline Shone has a diverse work experience history in the hospitality industry, with a focus on community management and guest experience. Caroline is currently working at Highlight as the Director of Community, a role they have held since November 2022. Prior to this, they served as the Senior Manager and then the Community Manager at Highlight, starting in March 2022 and November 2021, respectively.

Before joining Highlight, Caroline held various positions at Auberge Resorts Collection, beginning as the Guest Experience Manager at Mauna Lani in March 2020 and later becoming the Director of Guest Experience from December 2020 to November 2021.

Caroline also gained experience at Four Seasons Hotels and Resorts, where they worked as an Assistant Manager in the Rooms Division from October 2018 to March 2020. Earlier roles at Four Seasons include Renovation & Pre-Opening Project Manager, Pre-Opening Project Manager, Guest Relations Ambassador, and Public Relations + Food & Beverage.

Furthermore, Caroline has held positions at Park Hyatt, Fairmont Hotels & Resorts, Crowne Plaza® Hotels & Resorts, and Porsche, primarily focusing on sales, marketing, banquets, and customer relationship management.

Overall, Caroline Shone has built a successful career in the hospitality industry, with a range of roles spanning community management, guest experience, project management, and sales.

Caroline Shone holds a Bachelor's Degree in Hospitality Administration/Management from Cornell University. Additionally, they have obtained certifications in Hotel Industry Analytics (CHIA) from STR, Inc. and in Revinate from eCornell. The specific years or months of obtaining these certifications are not provided.