Morgane Drai

Morgane Drai has a diverse work experience spanning over several years. In 2010, they worked as an Assistant Financial in EOC International. From 2011 to 2016, they served as a Business Marketing Manager in LaCoqueFrancaise. In 2016, they joined The Sourcing Project as a Textile Product Manager. Most recently, they worked at Letsignit starting from March 2018. There, they held the position of Manager of Customer Success / Support, leading a team of six individuals responsible for customer success and support. In this role, Morgane implemented key performance indicators (KPIs) and oversaw the operational progress of their team. Morgane worked closely with other teams within Letsignit, such as Delivery, Product Owner, Sales, and HR. Additionally, they analyzed business messenger scores and presented action plans based on weekly scores.

Morgane Drai began their education at EMD Business School, where they obtained a Bachelor of Commerce (BCom) degree in 2011. Morgane later pursued further education at the same institution, earning a Master 2 (M2) in Marketing - Communication between 2011 and 2013.

In addition to their academic qualifications, Morgane Drai has obtained several certifications. In 2022, they completed courses such as "Le service client en période de crise", "Customer Service: Problem Solving and Troubleshooting", "La minute de formation: Gérer les relations professionnelles", and "Le leadership dans le service client" through LinkedIn.