Mário Rui Saraiva

Mário Rui Saraiva is an experienced IT professional currently serving as IT Manager at Levi Strauss & Co., where responsibilities include planning and evaluating IT support for corporate employees across Europe, managing IT contracts, and overseeing budgetary considerations. Previously, Mário held the position of Regional IT End User Services Lead, focusing on IT project management and training programs. Prior to this role, experience includes providing 2nd level support for MAC and Mobile Device Management at the European Parliament, and functioning as a Helpdesk Analyst at Levi Strauss & Co., addressing various IT support issues. Mário also served as a Manager at Studio Formação, responsible for supervising computer network systems and software performance testing. Mário's educational background includes a high school degree in Information Systems Technology and ITIL V3 Foundations certification.