Diana Carolina Garcia Romero

Diana Carolina Garcia Romero possesses extensive experience in the field of Information Technology and security, currently serving as an Associate Engineer SOC at Liberty Networks since July 2021, where responsibilities include managing and following up on requirements and incidents within ITIL standards, as well as supporting Fortinet technology incidents. Prior experience includes a role as a Help Desk Support Engineer at the Ministry of National Defense Colombia, providing email and phone assistance to users and managing incident tickets through Microsoft Service Manager. Additionally, experience as technical support at Universidad Externado de Colombia focused on assisting students with password resets and software installations. Education includes a Technology degree in Systems and Software Engineering from INPAHU and a Bachelor's degree in Software Engineering from the same institution.