Kai Lee

Kai Lee is an accomplished professional with extensive experience in customer experience and operations. Currently serving as the CX Operations Lead at Lightricks since October 2021, Kai Lee manages the Zendesk admin role, optimizing and maintaining the system to enhance team efficiency and successfully led a project to automate the refund process. Prior to this, from August 2017 to October 2021, Kai Lee held various positions at 720 Management Limited, including Customer Experience Specialist and Settlement Officer, where responsibilities included preparing P&L reports, onboarding clients, processing transactions, and maintaining relationships with stakeholders. Earlier experience as an International Flight Attendant at Cathay Pacific Airways from May 2013 to August 2017 involved ensuring in-flight safety and providing exceptional customer service in a multicultural environment. Kai Lee holds a Bachelor's degree in Computer Science from the University of Hull.