Laura Sylvester-Smith

Laura Sylvester-Smith has a diverse work experience spanning various industries and roles. Laura started their career in 2009 with a work experience placement at Berwin Leighton Paisner. Laura then worked as an Operations Partner at Waitrose from 2009 to 2011. Laura briefly worked as a Temporary CRM Administrator at RSAcademics Ltd in 2012 before returning to Waitrose as a Customer Service Partner from 2012 to 2014.

In 2013, Laura completed an Operations Summer Internship at American Express. Laura joined American Express as an Analyst, Business Planning for VP of Credit Operations EMEA in 2014 and held this role until 2015. During this time, they managed everyday business priorities and supported longer-term business planning objectives.

From 2015 to 2016, Laura worked as a Project Manager, World Service Capabilities at American Express. Laura managed the deployment and enhancement of the Global Disputes Management System across multiple global markets. In 2016, they took on the role of Team Leader/Analyst, UK CEN Executive Office at American Express, where they led and transformed the department's Reporting and Analytics team.

In 2017, Laura joined comparethemarket.com as a Customer Operations Manager and later became a Customer Improvement Manager in 2019. At comparethemarket.com, they focused on improving customer experiences and optimizing operational processes.

Laura'smost recent position is at LightSpeed Broadband, where they started in 2021 as a Customer Experience Manager. In 2022, they were promoted to Head of Customer Experience.

Laura Sylvester-Smith attended Stamford High School from 2004 to 2011. Laura then pursued a Bachelor's Degree in Psychology (BSc) from Durham University from 2011 to 2014.