Sonya Sinnwell

Sonya Sinnwell is a seasoned professional in customer relations and service, currently serving as a Senior Customer Relations Specialist at Lil' Drug Store Products since August 2020. Prior experience includes roles at Collins Community Credit Union as a BSA Analyst and Record Maintenance Coordinator, and Goldman Sachs as a Banking Resolution Specialist, where an online platform launch resulted in significant financial growth. Additionally, Sonya served as a Performance Coach at Goldman Sachs, focusing on quality audits and coaching for operations teams. Earlier experience includes working as a Quality Specialist at Nordstrom.com, monitoring customer interactions and ensuring service quality. Sonya holds a degree from Mount Mercy University, completed between 2003 and 2006.