Larry Thompson

Larry Thompson has a diverse work experience spanning over several companies. Larry started their career in 1994 as a Senior Client Relations Manager at XIUS-bcgi, where they managed relationships with national wireless carriers Sprint and US Cellular. Larry was responsible for producing and reconciling Service Level Agreements and documenting root cause analysis.

In 2010, Larry joined NetCracker as a Systems Engineer and Client Communication Manager. Their role involved documenting and executing process improvement plans, coordinating release management and maintenance windows for Tier 1 Telecom clients, and managing trouble tickets and direct issue solving interface with internal teams and clients.

After working at NetCracker, Larry joined Comverse in 2013 as a Senior Customer Lead. Larry managed the relationship between their company and Bell Mobility, Canada, and was responsible for maintaining and tracking open service issues for three product platforms. Larry also handled service ticket escalations, including after business hours support.

In 2014, Larry transitioned to RSA, The Security Division of EMC, as an Escalation Manager. Larry facilitated rapid response and drove resolution for customer support issues across all product lines and internal business groups. Larry also monitored for quality control and planned process improvements to highlight RSA Security products and solutions for the global customer base.

Recently, Larry had been working at Edgio since 2017 as a Customer Success Engineer. Their responsibilities in this role are not specified.

Additionally, Larry joined Limelight Networks in 2017 as a Customer Success Engineer and later took on the role of Project Manager. As Customer Success Engineer, their responsibilities are not specified. As a Project Manager, Larry managed projects to expand the company's network infrastructure, maintained operational relationships with key Limelight customers, and oversaw network deployments for new and existing customers.

Throughout their career, Larry has gained extensive experience in customer success, project and relationship management, and process improvement.

Larry Thompson attended Suffolk County Community College from 1975 to 1978, where they earned an Associate of Science degree in Language Arts/Humanities, with a focus on English Language and Literature. Later, from 1984 to 1987, they attended U Mass-Boston, studying English without completing a specific degree.